Customer Relationship Officer | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 91,000 - 166,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is hiring a Customer Relationship Officer to manage products and services for Institutional Banking customers in Dubai. The role focuses on ensuring quality service, improving operational efficiency, and sales management. Candidates should possess banking knowledge and strong interpersonal skills.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products.
• Good knowledge of UAE banking practices and regulations.
• Awareness of competitors in the local market.

Responsibilities

• Manage inquiries related to deposit and finance accounts.
• Sell and cross-sell ADIB's banking products.
• Manage staff training and appraisals.

Skills

Sales skills

Management information skills

Training skills

Computer skills

Job description

Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role: Customer Relationship Officer

Location: Dubai Region

Role Purpose:

Managing products and services related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continuously improve financial services and operational efficiency.

Responsibilities:

1. Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files properly, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote the bank's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Other tasks as specified by Management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Additional Information:

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