Customer Relationship Officer - Buffer | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen Customer Relationship Officer, um die Qualität des Kundenservices zu gewährleisten und die Produkte von ADIB zu fördern. In dieser spannenden Rolle sind Sie verantwortlich für die Verwaltung von Kontodokumentationen, die Unterstützung von Kundenanfragen und die Schulung von Mitarbeitern. Wenn Sie über umfangreiche Kenntnisse im Bankwesen und hervorragende Verkaufsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Finanzsektor voranzutreiben.

Qualifications

• Breites Wissen über ADIBs Retail Banking Produkte und Dienstleistungen.
• Kenntnis der Kredit- und Betriebsrichtlinien von ADIB.

Responsibilities

• Verwaltung von Dokumentationen für Einzahlungs- und Finanzkonten.
• Verkauf und Cross-Selling von ADIB-Produkten.

Skills

Kundenbeziehungsmanagement

Verkaufskompetenz

Schulungskompetenz

Kenntnis der Anti-Geldwäsche-Vorschriften

Kenntnis der UAE-Bankingpraktiken

Tools

Computerkenntnisse

Job description

Customer Relationship Officer - Buffer

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role: Customer Relationship Officer

Location: Dubai

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, projecting the warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

Responsibilities:

1. Deposit account documentation: Handle inquiries related to deposit accounts, open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
4. Staff management and coordination: Manage subordinates, plan their training and appraisals.
5. Perform other tasks as specified by management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

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