Customer Relationship Officer - Buffer

ADIB Group; Al Ain; On-site; AED 120,000 - 200,000; Full time

Job summary

A Banking Institution is seeking a Customer Relationship Officer in Al Ain to manage financial products and enhance service delivery. The role requires broad knowledge of retail banking and strong sales skills. Candidates should be familiar with UAE banking regulations and compliance policies. This position focuses on delivering quality customer service while achieving financial targets and improving operational efficiency.

Qualifications

• Experience in retail banking financial products and services required.
• Understanding of UAE banking regulations and Central Bank policies.
• Sales and management experience is a plus.

Responsibilities

• Manage customer inquiries related to deposit accounts.
• Sell and promote ADIB's financial products.
• Coordinate staff training and appraisals.
• Ensure compliance with operational policies.

Skills

Knowledge of retail banking products

Sales skills

Management skills

Training skills

Job description

Overview

Role : Customer Relationship Officer- Buffer
Location : Al Ain

Role Purpose:
Managing products and service function to ensure the delivery of quality service to customers while projecting the warm image of ADIB; maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities

• RESPONSIBILITIES: Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards; proper maintenance of customer files; prepare finance applications and obtain necessary approvals; input of data in the system; ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image.
• Staff Management and coordination. Management of subordinates; plan their training and appraisal.
• Perform other task specified by Management.

Results Required

• Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement - Assist CRM to recommend workflow changes leading to process improvements to the branch manager at least once a year.
• Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.
• Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIBs policies & procedures in day to day operations.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills

Required Experience: Unclear Seniority