Customer Relationship Officer

Abu Dhabi islamic bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is looking for a Relationship Officer to manage products and service functions for Institutional Banking customers. Responsibilities include handling account inquiries, managing finance account documentation, promoting products, and overseeing staff. Strong knowledge of UAE banking regulations and sales skills are essential for this role.

Qualifications

• Broad knowledge of financial products and services.
• Familiarity with operational policies and procedures.
• Good understanding of Anti-Money Laundering regulations.

Responsibilities

• Handle inquiries and documentation for deposit accounts.
• Manage finance account documentation and customer files.
• Oversee service delivery and sales of banking products.
• Coordinate staff training and manage subordinates.

Skills

Knowledge of Retail Banking products

Understanding of UAE banking regulations

Sales skills

Management information skills

Training skills

Computer skills

Job description

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting a warm image of ADIB. This includes maintaining operational controls and continuous improvement in financial services and operational efficiency.

Responsibilities

1. Deposit account documentation: Handle inquiries related to deposit accounts, open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper form completion.
3. Sales Management: Manage service delivery, sell and cross-sell ADIB's products, and promote ADIB's image.
4. Staff Management and Coordination: Manage subordinates, plan their training and appraisal, and perform other tasks as specified by management.

Specialist Skills

Technical knowledge required for this role includes:

• Broad knowledge of ADIB's Retail Banking financial products and services
• Thorough knowledge of ADIB's Retail Credit Operational Policies and Procedures
• Good knowledge of UAE banking practices, regulations, and risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards, training skills, sales skills, management information skills, and computer skills

Note: You will be redirected to the company website to apply for this position.

Position: Relationship Officer • United Arab Emirates