Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Relationship Officer to manage Institutional Banking services. The role involves handling customer inquiries, ensuring compliance with regulations, and promoting banking products. Candidates should have a strong understanding of banking practices and excellent sales skills.

Qualifications

• Broad knowledge of ADIB's Retail Banking products and services.
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Awareness of competitors in the local market.

Responsibilities

• Handle inquiries related to deposit accounts and finance applications.
• Manage service delivery and sales, including cross-selling products.
• Staff management and coordination, including training of subordinates.

Skills

Knowledge of UAE banking practices

Sales skills

Understanding of Anti-Money Laundering regulations

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Vacancy

1 Vacancy

Job Description

Role: Customer Relationship Officer

Role Purpose:

Managing products and services related to Institutional Banking customers to ensure the delivery of quality service, projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

Responsibilities:

1. Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper form completion, observing KYC policies and CB instructions.
2. Manage inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion.
3. Manage service delivery and sales, including cross-selling ADIB's products and promoting ADIB's image.
4. Staff management and coordination, including training and appraisals of subordinates.
5. Perform other tasks as specified by management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB's Retail Banking products and services.
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• Understanding of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities.
• Awareness of competitors in the local market.
• Knowledge of service standards and sales skills.

Company Industry

• Banking
• Broking

Department / Functional Area

• Finance
• Treasury

Keywords

• Customer Relationship Officer

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