Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A prominent bank in Dubai is seeking a Customer Relationship Officer to manage and improve service functions for Institutional Banking customers. The role involves handling inquiries and documentation for deposit and finance accounts, ensuring compliance with regulations while promoting ADIB’s products. Candidates should possess a strong knowledge of banking practices and effective sales skills.

Qualifications

• Good knowledge of Anti-Money Laundering regulations.
• Awareness of local competitors.
• Thorough understanding of Retail Credit & Operational Policies.

Responsibilities

• Manage inquiries for deposit and finance accounts.
• Sell and cross-sell bank products.
• Coordinate training and appraisals for staff.

Skills

Broad knowledge of Retail Banking products & services

Knowledge of UAE banking practices

Sales skills

Training skills

Management information skills

Computer skills

Job description

Role: Customer Relationship Officer

Location: Dubai Region

Role Purpose:
Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continually improve financial services and operational efficiency.

RESPONSIBILITIES:

1. Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies, and complying with CB instructions.
2. Finance account documentation: Manage inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB’s products and promote the bank’s image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Perform other tasks as specified by Management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB’s Retail Banking products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills