Customer Relationship Officer

Emirates Islamic; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE seeks a Customer Relationship Officer to enhance customer satisfaction and loyalty for Priority Banking clients. The ideal candidate is a UAE National with a university degree in Business or Finance and a background in banking or customer service.

Qualifications

• UAE National with Family Book required.
• 1-2 years of customer service experience in a banking environment.
• Skills in handling client accounts and maintaining document completeness.

Responsibilities

• Ensure client satisfaction and service quality at the branch.
• Take ownership of Priority Banking customer service.
• Track sales account targets and liaise with compliance departments.

Skills

Customer Service

Account Management

Communication

Sales Target Tracking

Education

University Degree in Business or Finance

Tools

Finacle

Fin One

MS Excel

MS Office

Job description

Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management)

Nationality

Vacancy

1 Vacancy

Job Description

Job Overview

As Customer Relationship Officer at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Responsibilities

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests, FDs Requests and Account Maintenance requests - to be validated and tracked in track BPM
• Account Opening check for completeness of documentation and tracking in track soft
• Credit card application Check for completeness of documents and form before sending the same to Cards Team
• Liaising with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking Centers
• Set and track sales account targets

REQUIREMENTS

• Candidate Profile UAE National, with Family Book

SKILLS AND EXPERIENCE

• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
• Experience in Finacle, Fin One, MS Excel and MS office

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