Customer Relationship Officer

SEVEN; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the wellness sector is seeking a Customer Relationship Officer to enhance member engagement and satisfaction. This role involves building relationships, resolving inquiries and complaints, and promoting premium services within a dynamic team environment. Ideal candidates are experienced in customer service, possess great interpersonal skills, and are passionate about member care. Join us for a rewarding career path with opportunities for growth and well-being.

Benefits

Full access to SEVEN Wellness Club facilities and classes

50% off all in-house food and beverage items

Opportunities for career growth across SEVEN’s brands

Supportive team-oriented culture

Qualifications

• 1-2 years of experience in customer service or sales, preferably in premium service.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.

Responsibilities

• Serve as the primary point of contact for club members.
• Handle member complaints and ensure satisfactory resolutions.
• Conduct guided tours for prospective members.

Skills

Conflict resolution

Interpersonal skills

Communication

Problem-solving

Empathy

Education

Bachelor’s degree in hospitality, customer service, business, or a related field

Tools

CRM software

Office tools

Job description

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades, class bookings, and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly, escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member’s satisfaction.
  

Membership Management:

• Assist with member onboarding, renewals, cancellations, and account management.
  
• Maintain accurate member records in the system, ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events, offers, and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  
  
  
  
  

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
  
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness, hospitality, or service industry is a plus.
  
  
  
  

Benefits


Competitive Salary: Based on experience and role responsibilities
Club Access: Full access to SEVEN Wellness Club facilities and classes
F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being