Customer Relationship Officer

ADIB Group; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE seeks a Customer Relationship Officer to manage banking products and ensure quality service delivery. Responsibilities include handling deposit and finance account inquiries, selling bank products, and managing staff training. Ideal candidates will have solid knowledge of banking practices and regulations. This role is pivotal for maintaining a positive customer image and operational efficiency.

Qualifications

• Experience in managing banking products and services.
• Good understanding of KYC policies and banking regulations.

Responsibilities

• Manage deposit account documentation and inquiries.
• Handle finance account inquiries and documentation.
• Sell and promote bank products to customers.
• Train and manage subordinates.

Skills

Broad knowledge of Retail Banking products & services

Knowledge of UAE banking regulations

Sales skills

Training skills

Job description

Description

Role: Customer Relationship Officer- Buffer
Location: RB- Alain Region
Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES:

• Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.

• Finance account documentation.

Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.

• Sales-Management of service delivery.

Sell and cross sell ADIBs products and promote ADIBs image

• Staff Management and coordination.

Management of subordinates plan their training and appraisal.

• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience:

Unclear Seniority