Customer Relationship Executive

Dubai World Trade Centre; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service role at Dubai World Trade Centre, where you'll assist visitors and provide excellent customer service. Responsibilities include responding to inquiries, maintaining records, and liaising with various departments to ensure optimal service. Ideal candidates will have at least 2 years of relevant experience and proficiency with EBMS and Oracle applications, alongside strong communication and management skills.

Qualifications

• Minimum 2 years of relevant customer service experience.
• Proficient in Microsoft Office and other specified applications.
• Trained in customer service and management skills.

Responsibilities

• Assist customers and provide information about DWTC services.
• Maintain records of customer interactions and feedback.
• Ensure effective communication and improve customer experience.

Skills

Customer Service

Telephone Etiquette

Team Management

People Management

Microsoft Office

Education

Intermediate level or equivalent certificate

Tools

EBMS

Oracle applications

Job description

• Proactively to create memorable customer interactions, assist customers and deliver excellent customer service by providing directions, information, answering questions, and performing other center specific duties as assigned. Respond to visitors enquiries about the Dubai World Trade Centre facilities, events and about Dubai
• To be fully aware and maintain a thorough knowledge of DWTC services, facilities, stores/locations, events & exhibitions activities with response procedures and maintain a clear understanding of Customer Care role and areas of responsibilities
• Assigns personnel to the various operations and instructs them when necessary to perform assigned duties in accordance with established methods and procedures
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes and progression were made to resolve customers' problems
• Ensure information is updated on the activities of the department with other operating departments within DWTC to provide best possible service to visitors and callers
• Assist in the development and execution of existing and new Customer Care Programs. Regularly update DWTC departments, outlets directories for smooth operation
• Assist in improving customer experience by conducting daily check list of reception and surrounding areas. Report the findings to concern departments and ensure all the reported anomalies are closed on time
• Responds promptly to customer needs and solicits customer feedback to improve service. Maintain professionalism with callers / customers / visitors and ensure effective communication
• Confer with customers by telephone or in person to provide information about DWTC products or services and actively promote promotional activities to all customers

Office based job; required to work longer hours on computer and to be on the floor sometimes leading the teams and meeting the customers

Formal Education

Intermediate level or equivalent certificate

Work Experience

At least 2 years relevant experience in Customer Service.

Skills & Knowledge

• Working knowledge in using EBMS, Oracle applications. Knowledge in Microsoft Office (Word, Excel & Presentation)
• Trained in Telephone Etiquette, Customer Service, Team Management and People Management

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