Customer Relationship Executive

Job title: Customer Relationship Executive

Location: Fujairah, United Arab Emirates - On-Site

Contract type: Full Time

Contract duration: Permanent

Salary: Not Provided

About the role
Join a leading telecommunications company as a Customer Relationship Executive, where you will be instrumental in providing exceptional first-level support to customers through digital channels. The role involves working on-site in Fujairah, UAE, with an exciting opportunity to showcase your customer service skills and work with state-of-the-art telecommunication services and products.

Responsibilities

1. Provide first-level customer support via digital channels, primarily focusing on email.
2. Accurately log tickets and troubleshoot customer issues.
3. Meet individual KPIs and adhere to service-level agreements (SLA).
4. Coordinate with internal teams to ensure effective resolution of customer concerns.
5. Suggest process improvements and stay informed on updated systems and procedures.

Requirements

1. Must reside within a 50 miles radius of Fujairah, UAE.
2. At least 1 year of experience in customer service or contact center support.
3. Must have a valid UAE National Family Book.
4. Experience in providing written/email customer support.
5. Strong English communication skills.

Preferred Skills

1. Familiarity with telecommunication products and services in the UAE.
2. Experience handling customer interactions via social media channels.

Application process
The first step will be with our AI career agent, Hunter, who'll get to know you better to match you with this and other roles. Afterwards you'll be evaluated by the hiring team.