Customer Relations & Success Specialist - Michelin Guide

MICHELIN; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading international tire manufacturer in Dubai is seeking a Customer Relations & Success Specialist to manage contracts and ensure operational success. The ideal candidate will have strong leadership skills, experience in contract management, and a focus on optimizing costs. This role involves team management and ensuring compliance with safety and ethical standards while achieving performance targets.

Qualifications

• Experience in contract management and execution.
• Ability to monitor operational KPIs and improve team performance.
• Strong leadership and team management skills.

Responsibilities

• Monitor implementation of contracts for customers and track performance.
• Optimize operational costs and manage team performance.
• Ensure compliance with safety rules and ethical business practices.

Job description

Customer Relations & Success Specialist - Michelin Guide

KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his / her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs)
• Guarantee the respect of contractual commitments
• Implement in your area the service providers' performance monitoring and provide action plans aimed at restoring Service Provider performances to target
• Enforce the qualification / disqualification of Service Providers in the area

Area Operational Management

• Optimize operational costs
• Contribute to settling litigation
• Report on operations as needed
• Follow operational KPIs and improve team performance
• Develop and manage your team
• Ensure the deployment of safety rules in your area
• Guarantee the implementation of tire ordering / reception processes within your perimeter
• Guarantee the implementation of derogation processes when necessary

Product & Service Technical Knowledge

• Match products / services to obvious customer needs
• Leverage expertise of others to enhance product / service knowledge
• Demonstrate knowledge of how products / services compare with those of competitors

Team Management

• Manage employees according to the leadership model
• Ensure adherence to ethical business practices
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning
• Coach, train, and evaluate team performance periodically, ensuring compliance with working methods and implementing necessary professional development measures
• Analyze indicator reports to establish variable remuneration criteria
• Set quantitative and qualitative objectives for the team