Customer Relations Manager - Zoho Specialist

Streit Group FZ - LLC; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company is seeking a CRM Zoho Specialist to manage and optimize their Zoho CRM system. The role requires strong experience in CRM administration, automation, and integration with other tools. Ideal candidates will have a Bachelor’s degree in IT or Business and at least 3 years of related experience. Responsibilities include user support, workflow automation, and data management to enhance customer relationships and operational efficiency.

Qualifications

• Minimum 3 years of experience with Zoho CRM or similar platforms.
• Strong knowledge of Zoho CRM setup, customization, and automation.
• Proficiency in API integrations and webhooks required.

Responsibilities

• Manage, customize, and optimize Zoho CRM for business needs.
• Implement workflows and automation to enhance operational efficiency.
• Provide training and technical support to users of the CRM.

Skills

Zoho CRM Administration

Workflow Automation

Data Management

API Integrations

User Training

Reporting & Analytics

Customization

Education

Bachelor’s degree in IT, Business, Marketing, or related field

Tools

Zoho CRM

Zoho Creator

Zoho Analytics

Zoho Campaigns

Job description

Job Title: CRM Zoho Specialist

Qualifications: Bachelor of Technology/Engineering or Bachelor of Business Administration

Nationality: Any

Vacancy: 1

Job Description

The CRM Zoho Specialist will manage, customize, and optimize our Zoho CRM system. The ideal candidate will have experience in CRM administration, automation, and integration with other business tools to enhance customer relationship management and operational efficiency.

• Zoho CRM Administration: Configure, customize, and maintain Zoho CRM to meet business needs.
• Workflow Automation: Design and implement workflows, rules, and automation to streamline sales, marketing, and customer support processes.
• Data Management: Ensure data accuracy, deduplication, segmentation, and cleansing within the CRM.
• Integration & API Management: Integrate Zoho CRM with other applications such as Zoho Suite, third-party software, and external APIs.
• User Support & Training: Provide training and technical support to CRM users, ensuring proper adoption and troubleshooting issues.
• Reporting & Analytics: Generate reports, dashboards, and insights to support decision-making.
• Customization & Development: Develop custom modules, fields, and scripts (using Deluge or other languages) as needed.
• Security & Compliance: Manage user roles, permissions, and data security to ensure compliance with company policies and regulations.

Desired Candidate Profile

Education & Experience: Bachelor’s degree in IT, Business, Marketing, or related field; minimum 3 years of experience with Zoho CRM or similar platforms.

Physical & Person Specifications:

• Strong knowledge of Zoho CRM setup, customization, and automation.
• Experience with Zoho Creator, Zoho Analytics, Zoho Campaigns, and other Zoho applications.
• Proficiency in API integrations, webhooks, and third-party tool connections.
• Knowledge of Deluge scripting is a plus.

Additional Information

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