Customer Relations Manager

Resumecampus; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Relations Manager to enhance customer experience and satisfaction. In this pivotal role, you will manage and strengthen client relationships, ensuring their needs are understood and addressed. You will collaborate with various departments to drive improvements in products and services while developing customer training programs and retention strategies. This dynamic position offers the opportunity to shape customer relations strategies and make a significant impact in a friendly and collaborative work environment. If you are passionate about customer service and have a knack for problem-solving, this role is perfect for you.

Benefits

Competitive salary

Performance-based bonuses

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development opportunities

Collaborative work environment

Qualifications

• 4+ years of experience in customer relations or a similar role.
• Exceptional communication and interpersonal skills are a must.

Responsibilities

• Engage proactively with customers to build strong relationships.
• Address inquiries and complaints promptly and professionally.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Conflict Resolution

Customer-Centric Mindset

Education

Bachelor's degree in business

Master's degree

Tools

CRM software

Microsoft Office Suite

Job description

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager, you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

1. Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.
2. Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.
3. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.
4. Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.
5. Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.
6. Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.
7. Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.
8. Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.
9. Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.
• Proven experience (4+ years) in customer relations or a similar role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.