Customer Relations Executive | Real Estate | Asset Management

Al-Futtaim; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company in the UAE seeks a Customer Relations Executive to oversee contract management and compliance within its real estate division. The role requires a strong focus on customer relations, with responsibilities including managing documentation, financial reporting, and process improvements. The ideal candidate has over four years of experience in leasing and a deep understanding of the UAE real estate market.

Qualifications

• Minimum 4+ years of experience in a leasing/property management role.
• Deep understanding of UAE real estate leasing practices and local laws.

Responsibilities

• Manage all contractual documentation and processes related to property transactions.
• Ensure compliance with legal and regulatory requirements.
• Focus on customer experience and process improvement.

Skills

Strategic Thinking

Customer Relationship Focus

Excellent Communication Skills

Results-Driven Approach

High Integrity and Ethical Standards

Decision Making & Accountability

Strong Organizational Skills

Tools

Microsoft Office

Property Management Software (e.g., Yardi)

Job description

Job Requisition ID: 170410

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Customer Relations Executive within the CRM team at AFRE plays a pivotal role covering efficient lease processes and legal compliance. Responsible for all contractual documentation and processes related to property transactions. This includes the full use of Yardi workflow, drafting, reviewing, and maintaining agreements with clients, vendors, and partners, ensuring compliance with legal and regulatory requirements.

What you will do:

• Contract Management
• Financial & Reporting
• Documentation & Compliance
• Customer Experience
• Innovati on & Process Improvement.
  
  

Required skills to be successful:

Behavioral Competencies:

• Strategic Thinking
• Customer Relationship Focus
• Excellent Communication Skills
• Results-Driven Approach
• High Integrity and Ethical Standards
• Decision Making & Accountability
• Strong Organizational Skills.
  
  

What Equips you for the role:

Minimum Experience:

• Minimum 4+ years of experience in a leasing / property management role.
• UAE real estate market experience is essential
  
  

Job-Specific Skills:

• Deep understanding of UAE real estate leasing practices, local laws, and market trends.
• Exceptional communication skills.
• Financial understanding of budgeting, reporting, and data analysis.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).
  
  

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.