Customer Relations Executive

Ebury; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ebury is seeking a Customer Relations Executive to join their Dubai team. You will serve as the primary contact for corporate clients, aiding in their operational needs and fostering strong relationships. The ideal candidate will possess excellent communication skills and experience in client-facing roles, striving to enhance customer experience while managing a diverse account portfolio. Join a rapidly growing fintech firm known for its innovative solutions and clear career progression paths.

Benefits

Clear progression path aligned with goals

Tools to develop client relationship skills

Opportunities to manage own client portfolio

Supportive environment designed for success

Qualifications

• Passionate about client servicing with strong written/verbal skills.
• Ability to manage multiple inquiries effectively.
• Experience in busy client-facing roles preferred.

Responsibilities

• Provide operational and trading assistance to corporate clients.
• Manage a portfolio of clients on the EBO platform.
• Identify new growth opportunities and promote Ebury's offerings.

Skills

Client servicing

Problem-solving

Communication

Time management

Commercial awareness

Tools

Microsoft Office

Job description

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding, we’ve grown to a diverse team of over 1,000 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Customer Relations Executive - Customer Relations Team

Location: Ebury Dubai - Onsite

About the Job:

We are offering an exciting opportunity to join a fast-growing team in Dubai. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll need a combination of client-facing skills, operational know-how, and problem-solving abilities. Your role will support the day-to-day relationship management of our corporate accounts, requiring adaptability and a proactive approach. You will act as an ambassador for our products and services at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations
• Desire to deliver best-in-class service, supporting our industry-leading offerings
• Strong written and verbal communication skills
• Ability to perform well in high-pressure environments
• Experience in busy client-facing roles with significant workload peaks (preferred)
• Excellent time management skills
• Confidence in liaising with internal departments and mediating between them
• Ability to deal directly with clients as an ambassador for the brand
• Capacity to manage multiple enquiries across various platforms
• Problem-solving skills to resolve client issues promptly
• Ability to multitask and prioritize effectively

Commercial awareness:

• Ability to promote the company's offerings and identify new opportunities for growth
• Comfort with numbers, including exchange rates, profit margins, and commercial implications
• Experience with live currency trade bookings, banking information, and high-value transactions
• Proactive in helping clients identify issues before they arise

Drive to solve problems:

• A self-starter with initiative and ownership of client issues
• Interest in currency markets is a plus
• Proficiency with Microsoft Office, especially Excel

Role:

• Manage a portfolio of clients trading online via our EBO platform
• Understand clients’ business activities and FX needs
• Ensure clients use Ebury as their main platform for international trading and payments

The ideal candidate will have:

• Sales experience (a plus)
• Knowledge of FX and Ebury’s products
• Adaptability in a constantly evolving environment

What we offer:

• A career in a hyper-growth FinTech firm, recognized as one of the top 15 European Fintechs to work for
• A clear progression path aligned with your goals
• Tools to develop your client relationship skills and manage accounts
• Opportunities to develop and service your own client portfolio
• A supportive environment designed to help you succeed