Customer Relations Executive

Brillianz Education Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in education is seeking a Female Customer Relations Executive based in Dubai. The role involves engaging with customers, resolving complaints, and ensuring satisfaction. Successful candidates will possess a relevant degree and prior experience in customer relations, contributing to building lasting relationships and enhancing customer loyalty.

Qualifications

• 1–2 years of experience in Customer Relationship.
• Experience in UAE or home country.
• Proven client relationship management skills.

Responsibilities

• Respond to customer inquiries via various channels.
• Build and maintain customer relationships.
• Handle complaints and ensure customer satisfaction.

Skills

Communication

Interpersonal Skills

Self-motivation

Education

Bachelor’s/Master’s degree

Job description

Job Role : Customer Relations Executive (Female) Location : Dubai, UAE Job Type : Full-Time Salary : 3,000– 3,500 AED + Incentives Age : Below 29 Location : Dubai, Sharjah, RAK, Abu Dhabi, Al Ain Language : English, Malayalam (Required) Job Description: • Responding to customer inquiries via phone, email, or in-person interactions. • Build and maintain strong customer relationships to enhance loyalty. • Conducting follow-ups to ensure customer satisfaction. • Handling customer complaints and resolving issues promptly. • Escalating critical issues to the appropriate teams when necessary. • Maintaining customer records and updating databases with relevant information. • Collecting payments from customers as per the agreed terms. • Following up on outstanding dues and ensuring timely payments. • Coordinating with the finance team to resolve payment-related issues.

• Bachelor’s/Master’s degree in any stream. • 1–2 years of experience in the Customer Relationship (UAE or home country). • Strong communication and interpersonal skills. • Self-motivated and able to work in a target-driven environment. • Proven experience in maintaining good relationships with clients and handling monthly repayments.