Customer Relations Coordinator – Automotive / OEM Vehicle

Black Pearl; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading company in logistics is seeking a Customer Relations Coordinator in Dubai. The coordinator will process sales orders, manage customer accounts, and ensure efficient coordination with internal teams. Key skills include attention to detail and strong communication. This role demands the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High level of attention to detail required.
• Strong communication skills essential for customer interactions.
• Must manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain customer accounts and provide consistent support.
• Process and verify invoices and delivery notes.
• Coordinate transportation arrangements for customers.

Skills

Attention to detail

Strong communication skills

Ability to manage multiple priorities

Job description

The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Maintain assigned customer accounts and provide consistent support from order entry to delivery.
• Process, verify, and post invoices, delivery notes, and packing lists.
• Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
• Prepare and manage periodic reports for submission to management.
• Utilize technology tools to optimize logistics processes and communication channels.
• Coordinate transportation arrangements that align with customer timelines and cost expectations.
• Address and resolve customer concerns with efficiency and professionalism.
• Collaborate with logistics and operations teams to ensure timely shipment and delivery.
• Develop and maintain strong relationships with carriers, suppliers, and customers.
• Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.
• Support internal audits, fact-checking, and discrepancy resolution.
• Perform additional tasks as assigned to support overall departmental goals.