Customer Relations Coordinator – Automotive / OEM Vehicle

Black Pearl Consult; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment consultancy in Dubai is looking for a Customer Relations Coordinator to manage sales orders and logistics processes. The ideal candidate will have a degree in a related field and at least 2 years of experience in customer service. Strong communication skills and attention to detail are essential for success in this fast-paced environment. Competitive salary and growth opportunities offered.

Qualifications

• Bachelor's degree in related field is required.
• Minimum of 2 years relevant experience required.
• Certified Customer Relations or Customer Service Support preferred.

Responsibilities

• Process sales orders and maintain customer accounts.
• Coordinate transportation arrangements.
• Prepare and manage periodic reports for management.

Skills

Customer-centric mindset

Excellent communication skills

Attention to detail

Problem-solving abilities

Data management

Education

Bachelor's degree in Commerce, Accounting, Supply Chain Management, Logistics

Tools

MS Excel

Basic accounting systems

Job description

Job Description

The Customer Relations Coordinator is responsible for efficiently processing sales orders, coordinating with internal teams and customers to ensure smooth order fulfillment, and arranging cost-effective transportation services. The role requires a high level of attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast‑paced environment.

Key Responsibilities

• Maintain assigned customer accounts and provide consistent support from order entry to delivery.
• Process, verify, and post invoices, delivery notes, and packing lists.
• Work closely with the Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.
• Prepare and manage periodic reports for submission to management.
• Utilize technology tools to optimize logistics processes and communication channels.
• Coordinate transportation arrangements that align with customer timelines and cost expectations.
• Address and resolve customer concerns with efficiency and professionalism.
• Collaborate with logistics and operations teams to ensure timely shipment and delivery.
• Develop and maintain strong relationships with carriers, suppliers, and customers.
• Perform general administrative duties including data entry, filing, answering calls, and managing correspondence.
• Support internal audits, fact‑checking, and discrepancy resolution.
• Perform additional tasks as assigned to support overall departmental goals.

Requirements

• Bachelor’s degree in Commerce, Accounting, Supply Chain Management, Logistics, or a related field.
• Minimum of 2 years of relevant experience in trading, supply chain, accounting, or related industries. Experience in OEM vehicle spare parts or automotive manufacturing is an advantage.
• Certified Customer Relations or Customer Service Support is preferred.
• Proficient in MS Excel and basic accounting systems.
• Strong understanding of logistics and supply chain processes.
• Excellent data management and reporting skills.
• Exceptional communication and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• High attention to detail and accuracy.
• Customer‑centric mindset with a focus on service excellence.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.

To view other vacancies we have,please check our website ( www.blackpearlconsult.com ) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer : Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at [phone] or drop us a message on our website - www.blackpearlconsult.com .