Customer Quality Engineer

Emerson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm based in Dubai is seeking a Quality Officer to manage customer quality issues and conduct audits. The ideal candidate will have strong communication skills, proficiency in Microsoft tools, and experience in quality management. This role offers a supportive culture with opportunities for professional growth and a comprehensive benefits plan, including flexible time off and medical insurance.

Benefits

Medical insurance plans

Tuition reimbursement

Flexible time off plans

Employee Assistance Program

Qualifications

• Proficient in English with strong communication skills.
• Experience in quality management and customer support roles.
• Ability to conduct root cause analysis and implement improvements.

Responsibilities

• Act as the main point of contact for customer quality issues and inquiries.
• Manage customer factory approvals and documentation.
• Conduct root cause analysis and implement corrective actions.
• Support development and maintenance of dashboards and reports.
• Collaborate with multi-functional teams for quality improvements.

Skills

Strong verbal and written communication skills

Solid computer skills, Microsoft Outlook & Excel

Ability to understand customer(s) and the Emerson business environment

Education

Engineering (Quality / Mechanical / Manufacturing) Bachelor’s degree or equivalent experience

Job description

Job Summary

Emerson is dedicated to addressing our customers’ most complex challenges by delivering innovative solutions that use our world-class expertise and pioneering technologies. We are committed to consistently exceeding customer expectations, with Safety and Quality serving as the foundation of everything we do. This commitment ensures safer work environments while maintaining the highest standards of quality in the products and services we deliver.

This position is part of Measurement Solutions for the MEA region and is based in Dubai, UAE.

In This Role, Your Responsibilities Will Be:

• The role involves managing and supporting a range of activities, including:

• Act as the main point of contact for customer quality issues, inquiries, and audits

• Manage customer factory approvals and ensure all documentation is complete and accurate

• Handle customer feedback, complaints, and notifications, ensuring timely resolution

• Conduct root cause analysis and implement corrective and preventive actions (CAPA)

• Support the development and maintenance of dashboards and reports (e.g., Power BI)

• Analyze support requests and assist in issue resolution

• Maintain accurate records and documentation related to customer quality activities

• Participating in internal and external audits as required

• Collaborate with multi-functional teams to drive quality improvements

• Develop and Deliver QHSE related trainings to all employees

• Support the implementation and maintenance of ISO 9001 and other relevant standards

• Lead, Support & Promote a culture of quality and continuous improvement across the organization as needed

Who you are?

• You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You evaluate feedback and make necessary adjustments. You focus on creating an effective collaborative style.

For this role, you will need:

• Solid computer skills, Microsoft Outlook & Excel

• Strong verbal and written communication skills; must be proficient in English

• Strong experience with ability to understand customer(s) and the Emerson business environment

Preferred Qualifications that Set You Apart:

• Engineering (Quality / Mechanical / Manufacturing) Bachelor’s degree or equivalent experience

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Requisition ID : 25024808

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.