Customer Operations Specialist

Redmayne Smith Marketing LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading investment provider in Dubai is seeking a Customer Operations Executive to act as the primary point of contact for customers. The role involves ensuring customer satisfaction, resolving inquiries, and building strong relationships across services. Ideal candidates will have strong communication skills and experience in customer coordination, thriving in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for customers throughout their experience.
• Respond to inquiries via phone, email, and in-person.
• Build and maintain strong relationships with customers and partners.

Skills

Strong communication skills

Customer coordinator experience

Ability to work in a fast paced environment

Job description

Redmayne Smith is a leading investment provider, supporting clients across the UK and globally in building wealth. As a fast-growing, dynamic company, we embrace new opportunities daily, creating a rewarding path for motivated, like-minded individuals to grow with us.

As the Customer Operations Executive, you will act as the primary point of contact between the organization and its customers. This role is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and facilitating communication between the customer and relevant departments within the company.

Customer Support and Communication

• Serve as the main point of contact for customers, from purchase through to completion, ensuring clear and timely communication throughout.
• Respond to inquiries via phone, email, and in-person, providing accurate information about products or services.
• Address customer concerns and complaints, escalating issues to appropriate teams when necessary.
• Refer clients on to our affiliates accordingly.

Relationship Management

• Build and maintain strong relationships with customers, developers, solicitors, and mortgage brokers to foster loyalty and retention.
• Proactively follow up with customers to ensure satisfaction with services or products.
• Gather feedback and relay customer insights to relevant teams for continuous improvement.
• Support with the planning of online and face to face events and attendance at these events to ensure they run smoothly, and clients are looked after.

Problem-Solving and Issue Resolution

• Investigate and resolve customer issues promptly and effectively.
• Coordinate with internal departments to ensure timely delivery of solutions.
• Monitor the progress of customer requests and ensure resolution within established timelines.

Compliance and Standards

• Adhere to company policies, procedures, and service standards.
• Stay informed about products, services, and industry developments to provide accurate information to customers.
• Prepare relevant reports

Skills/Qualifications

• Strong communication skills both written and verbal
• Customer coordinator experience
• Ability to work in a fast paced environment