Customer Operations Coordinator-MEA

Havaianas Europe - an Alpargatas Brand; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading brand in the footwear industry is seeking a Customer Operations Coordinator for the MEA region. This role focuses on strengthening customer relationships, ensuring efficient order processing, and optimizing inventory management. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work collaboratively across functions.

Qualifications

• Minimum 5 years’ experience in customer service or related fields.
• Proficiency in spoken and written English and Portuguese.
• Ability to work under pressure and strong interpersonal skills.

Responsibilities

• Manage customer relationships and delivery expectations.
• Support sales forecasting and inventory management.
• Drive improvement projects to enhance operational efficiency.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Organizational Skills

Education

Degree / Diploma in Business related discipline

Tools

MS Excel

Job description

Overview:

Customer Operations Coordinator – MEA is responsible for supporting business growth through strengthening customer and distributor relationships, ensuring efficient order processing, and optimizing inventory management. This role includes managing delivery expectations, participating in S&OP agendas, and driving improvement projects in the Middle East and Africa regions / Asia Pacific and Central Asia.

Responsibilities:

• Relationship management with customers and distributors:
• Build and maintain strong customer relationships.
• Respond quickly to inquiries through multiple channels (email, phone, chat).
• Manage expectations about delivery times by being a focal point to report portfolio status.
• Inventory management at the distributor:
• Understanding customer breakpoints.
• Influences the purchase to minimize sales losses due to ruptures.
• Build sales forecast with distributor and support sales and demand planning in the company.
• Receiving, analysing and processing orders:
• Receipt and validation of new orders with the commercial team.
• Forecast check with the demand team.
• Payment analysis and reconciliation.
• Support onboarding of new customers.
• S&OP and S&OE management:
• Support management on weekly and monthly agendas of S&OE and S&OP.
• Improvement projects:
• Improve operational efficiency and optimize the customer experience.
• Collect and analyse customer data to identify trends, predict issues, and improve
• deliveries and the customer’s experience.
• System integrations.
• Monitoring and continuous improvement:
• Use KPIs (Key Performance Indicators) to monitor the efficiency and effectiveness of operations at the client.
• Monitoring OTIF (On Time In Full) from the factory to the distributor and to the final customer.

Requirements:

• Degree / Diploma holder in Business related discipline (Business Administration, Supply Chain, Finance, International Relations)
• Minimum 5 years’ experience with customer service and/or imports/exports and/or buying/footwear and/or fashion merchandising and/or trading
• Proficiency in both spoken and written English and Portuguese
• Proficiency with MS Excel
• Attention to detail with high level of accuracy
• Well organized is a must for this role
• Positive working attitude and willing to learn
• Hardworking and self-motivated
• Able to work under pressure
• Good interpersonal, communication and presentation skills
• Strong teamwork and collaboration with cross functional teams