Customer Hub representative - UAE

Confidential Company; Sharjah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Happiness Executive to enhance customer satisfaction and service quality. This role involves acting as the primary point of contact for customer inquiries, utilizing CRM systems to track interactions, and collaborating with cross-functional teams to resolve issues. The ideal candidate will possess a Bachelor's degree, at least 2 years of customer service experience, and fluency in both Arabic and English. Join a dynamic team where your contributions will directly impact customer experiences and drive service improvements.

Benefits

Annual Leave as per Labour Law

Visa

Medical Insurance

Annual Air Ticket

Qualifications

• 2+ years of experience in customer service roles.
• Fluency in Arabic and English is essential.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Collaborate with teams to enhance service delivery.

Skills

Customer Service

CRM Software

Analytical Skills

Verbal Communication

Problem-Solving

Bilingual (Arabic and English)

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Communications

Tools

Microsoft Office Suite

Job description

Annual Leave as per Labour Law, Visa, Medical Insurance, and Annual Air Ticket.

Vacancy

Job Description

1. Act as the primary point of contact for customer inquiries, ensuring timely and accurate responses to build trust and rapport.
2. Utilize CRM systems to track customer interactions and resolve issues effectively, contributing to a seamless customer experience.
3. Collaborate with cross-functional teams to address customer complaints and implement solutions that enhance service delivery.
4. Educate customers on product features and services, demonstrating how they meet customer needs and improve satisfaction.
5. Analyze customer feedback and data to identify trends and recommend improvements to enhance overall service quality.
6. Conduct follow-ups on customer interactions to ensure issues are resolved and customers are satisfied with the solutions provided.
7. Assist in the development of training materials and resources for new representatives, fostering a knowledgeable team environment.
8. Participate in regular team meetings to share insights and strategies that contribute to achieving team and company goals.
9. Maintain up-to-date knowledge of industry trends and competitive products to provide informed recommendations to customers.
10. Support the onboarding process for new customers by guiding them through initial setup and usage of products or services.

Desired Candidate Profile

1. Bachelor's degree in Business Administration, Communications, or a related field preferred, showcasing a solid educational foundation.
2. Minimum of 2 years' experience in customer service or a similar role, demonstrating a strong background in customer interaction.
3. Experience in the UAE market is highly desirable, reflecting an understanding of local customer preferences and behaviors.
4. Fluency in Arabic and English is essential, enabling effective communication with a diverse customer base.
5. Proficiency in CRM software and Microsoft Office Suite, ensuring efficient management of customer information and reporting.
6. Strong analytical skills to interpret customer data and feedback, driving actionable insights for service improvement.
7. Exceptional verbal and written communication skills, allowing for clear and concise interaction with customers and team members.
8. Demonstrated problem-solving skills, with the ability to think critically and creatively to resolve customer issues.
9. A customer-focused mindset with a passion for delivering exceptional service, ensuring customer satisfaction is a top priority.

Employment Type

• Full Time

Company Industry

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Customer Happiness Executive
• Contact Center Agent

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