Customer Growth Manager (EMEA)

2K; Dubai; Remote; AED 80,000 - 120,000; Full time

Job summary

Join a leading company in the web3 gaming industry as the Customer Growth Manager for EMEA. This strategic role focuses on enhancing customer engagement post-sale through tailored delivery plans and upselling opportunities. The ideal candidate will have a passion for gaming, excellent interpersonal skills, and a proven background in customer success management, contributing significantly to growth in a rapidly evolving sector.

Benefits

Employee Stock Options

Flexible working model

Home Office allowance

Health and Wellbeing contributions

Paid parental leave

Access to online courses via Udemy

Discounted ClassPass membership

Additional paid annual leave days

Qualifications

• 3-6 years of experience in a high-performance environment.
• Proven track record managing post-sale B2B relationships.
• Empathy for developers and technical product users.

Responsibilities

• Own and grow a portfolio of B2B customer relationships post-sale.
• Execute strategies to maximise customer retention.
• Monitor account health and continuously optimise the customer journey.

Skills

Customer Success

B2B Relationships

Account Management

Problem Solving

Interpersonal Skills

Education

Bachelor's Degree or equivalent

Tools

CRM tools

Job description

About Us

Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.

Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.

Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined.

About The Role :

As a core part of our Customer Experience & Revenue team in a key region, this role is all about unlocking long-term success and growth for our customers—ensuring they realise value fast, deepen their engagement, and expand their footprint on Immutable’s platform.

As the Customer Growth Manager for EMEA, you’ll work directly with leading game studios building on Immutable, guiding them through onboarding, activation, growth strategy, and long-term retention. You’ll be the strategic partner and day-to-day champion for our customers, identifying upsell and expansion opportunities, helping deliver new growth products, and collaborating cross-functionally to bring real commercial impact to life.

You'll Be Empowered To :

• Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement.
• Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products.
• Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution.
• Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment.
• Monitor account health and continuously optimise the customer journey to unlock lifetime value.
• Manage executive-level relationships with a high degree of trust, especially during the first 3–12 months of onboarding.
• Represent Immutable in strategic customer meetings and occasionally at events in-market.

We'd Love You To Bring :

• 3–6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup
• Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets
• Direct experience in account management, customer success, or strategic partnerships—especially within B2B SaaS or tech-enabled services
• Demonstrated ability to solve complex and novel challenges in ambiguous environments
• Strong bias to action, moving quickly to create impact and drive meaningful value for customers
• Deep passion for gaming and a curiosity for web3—this role will interface closely with game teams and game loops
• Experience working with developers or technical product users; empathy for their needs is key
• Outstanding interpersonal and communication skills with executive stakeholders—comfortable operating async and live
• Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions

Bonus Points For :

• A passion for gaming and/or web3

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

Attracting the best global talent:

We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance

Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.

Levelling up your growth

We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

Enjoy access to free online courses via Udemy

Helping you thrive

️ Enjoy USD $800 per year to put toward your health and wellbeing

Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of web3 gaming!

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