Customer Experience Specialist - Ras Al Khaimah - Arabic Speaker only

Tesla; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Join Tesla as a Sales Customer Experience Specialist, where you will engage with customers, drive sales growth, and create meaningful connections. Your role is crucial in shaping the customer journey and supporting Tesla's mission towards sustainable energy. If you have excellent interpersonal skills and a passion for our products, we invite you to apply today.

Qualifications

• Proven track record of delivering excellent customer experiences.
• Strong knowledge of Tesla's products, including vehicles and energy solutions.

Responsibilities

• Engage with customers to identify potential leads and capture data.
• Provide exceptional customer service and sell test drive experiences.
• Collaborate with sales teams to improve lead capture and sales processes.

Skills

Interpersonal Skills

Customer Engagement

Organizational Skills

Communication

Job description

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You'll Do

1. Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
2. Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
3. Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
4. Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
5. Build value for customers by understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
6. Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

Join the mission, apply today.