Customer Experience Specialist

KONE Middle East UAE; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

KONE Middle East UAE is hiring a Customer Care Agent in the UAE. The role involves handling alarms, test and customer calls, and local dispatch coordination with a focus on safety and timely case closures.

The position requires empathetic customer interactions, effective communication, and the ability to identify potential sales leads from cases and inquiries. This is a full-time on-site role located in the Sharjah region.

Qualifications

• Handle alarm, test and customer calls including callouts and case registrations.
• Inbound queries and complaints resolution.
• Outbound calls and post-call surveys, identifying sales leads.

Responsibilities

• Handle callouts and various types of contacts and route to the right teams.
• Resolve inbound queries and complaints and communicate resolutions.
• Support outbound call activities and customer satisfaction surveys.
• Ensure safety instructions are provided per procedures and escalate as needed.

Skills

Customer service

Communication skills

Empathy

Job description

KONE Middle East UAE is hiring a Customer Care Agent in the UAE. The role involves handling alarms, test and customer calls, and local dispatch coordination with a focus on safety and timely case closures.

The position requires empathetic customer interactions, effective communication, and the ability to identify potential sales leads from cases and inquiries. This is a full-time on-site role located in the Sharjah region.