Customer Experience Specialist

iheal Information Technology LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare technology firm in Dubai seeks a Customer Experience Specialist to act as the first point of contact for users and practitioners. This role emphasizes compassionate communication, efficient appointment scheduling, and operational improvements to enhance customer satisfaction within the healthcare service platform.

Responsibilities

• Answer calls and inquiries with professionalism and empathy.
• Handle reschedules, cancellations, and follow-ups efficiently.
• Collaborate with the team to improve service quality.

Job description

The Customer Experience Specialist will be the first point of contact for users and practitioners on our platform. This role requires a compassionate and knowledgeable professional who understands healthcare services, can handle booking inquiries, and ensures smooth appointment management.

Responsibilities

1. Customer Support & Communication: Answer calls and inquiries from users and practitioners with professionalism and empathy. Guide users through the booking process, address concerns, and assist with troubleshooting. Ensure high customer satisfaction through clear and supportive communication.
2. Appointment Scheduling Management: Handle reschedules, cancellations, and follow-ups efficiently using the platform's internal system. Coordinate with practitioners and users to accommodate booking changes. Maintain accurate records of interactions and updates.
3. Operational Efficiency & Organization: Track pending requests, ensure timely follow-ups, and identify operational issues affecting customer experience. Collaborate with the internal team to improve service quality and streamline processes.

Benefits: Salary is 6 AED.

Location: Dubai, United Arab Emirates