Customer Experience Manager

Client of Silicon Valley Associates Recruitment; United Arab Emirates; On-site; AED 240,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Experience Manager to enhance customer satisfaction and drive collaboration across teams in the finance sector. The ideal candidate will possess strong analytical skills, a customer-focused mindset, and fluency in both English and Arabic. This role offers a competitive salary and the opportunity to shape customer experience strategies within a dynamic environment.

Qualifications

• Relevant background in Customer Experience or Events Management, ideally within finance or banking.
• Knowledge of data analytics and reporting.
• Ability to interpret and communicate insights effectively.

Responsibilities

• Coordinate cross-functional initiatives to promote a customer-focused approach.
• Support design and implementation of customer experience programs.
• Analyze customer feedback and market trends to improve services.

Skills

Customer-focused mindset

Problem-solving

Decision-making

Organizational skills

Attention to detail

Stakeholder management

Collaboration

Fluency in English

Fluency in Arabic

Job description

Job Opportunity: Customer Experience Manager

Client of Silicon Valley Associates Recruitment is seeking a Customer Experience Manager to join their team after a successful 2024.

Responsibilities

1. Coordinate cross-functional initiatives to promote collaboration and a consistent, customer-focused approach across departments.
2. Support the design and implementation of customer experience programs, working with marketing, sales, operations, and product teams.
3. Analyze customer feedback, market trends, and data to improve and align services with customer expectations.

Key Candidate Criteria

• Relevant background in Customer Experience or Events Management, ideally within the finance or banking industry.
• Knowledge of data analytics and reporting, with the ability to interpret and communicate insights effectively.
• Customer-focused mindset with strong problem-solving, decision-making, and organizational skills, including attention to detail.
• Ability to manage stakeholders, drive collaboration across teams, and foster a positive organizational culture.
• Fluent in English and Arabic.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Experience Manager - Digital Banking and Financial Services
• Start Up
• Salary: AED 240K annually

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