Customer Experience Manager

Salt; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital consultancy is urgently seeking a CX Consultant for a 6-month contract in Ras Al Khaimah. The role involves evaluating and enhancing customer experience strategies, conducting surveys, and analyzing data to improve customer engagement. Immediate availability is preferred for this position.

Qualifications

• Ability to evaluate customer strategy and suggest improvements.
• Experience with customer satisfaction scores in MENA region.

Responsibilities

• Review and improve existing customer experience strategies.
• Draft and analyze surveys to gather customer feedback.
• Prepare presentations summarizing customer insights.

Skills

Customer persona comprehension

Survey methodology improvement

Data analysis

Report preparation

Job description

CX (Customer Experience) Consultant

Ras Al-Khaimah

6-month initial contract - with extensions

Up to 15,000 AED p/month

**Urgent position - I am only looking to speak to candidates available immediately**

I am working with a Digital Consultancy who are in urgent need of a CX Consultant to join them on an initial 3-month contract:

Responsibilities:

• Ability to comprehend customer persona and journeys.
• Review existing customer strategy and journeys and suggest improvements to overall CX strategy and engagement.
• Evaluate and improve survey methodologies, tools, and processes to enhance the quality and effectiveness of customer feedback collection.
• Draft clear, unbiased questions and structure surveys to ensure high response rates.
• Oversee the distribution of surveys through various channels (e.g., email, online platforms, phone) and manage the collection of responses.
• Analyse survey results to identify trends, patterns, and areas of improvement.
• Prepare detailed reports and presentations that summarize findings and highlight key insights.
• Experience with benchmarking and desktop research on leading CX practices, customer satisfaction / CSAT scores in MENA

Please apply to be contacted with further information.