Customer Experience Executive

What Are the Key Responsibilities?

1. Manage end-to-end customer communication and service-related activities for liability accounts
2. Coordinate with internal departments, branches, and product managers to resolve customer queries and complaints
3. Ensure timely processing of onboarding and KYC documentation and projects
4. Maintain SLA and TAT compliance in all customer-facing processes
5. Address inbound queries redirected by branches, call centers, or client services and ensure resolution
6. Coordinate with customers and branches for high-value transactions, charge reversals, cheque processing, and foreign currency services
7. Retrieve and provide customer statements and other account-related documents as needed
8. Support customer satisfaction and loyalty goals by addressing pain points and optimizing service quality
9. Analyze process issues and propose solutions to streamline the customer experience

What Skills Are Needed for a Customer Experience Executive in Dubai?

Education:

• Bachelor's degree in business, banking, or a related field

Experience:

• Minimum 3 years of experience in the UAE retail banking sector
• Proven understanding of local banking regulations, KYC requirements, and service governance

Skills:

• Strong communication and interpersonal abilities
• Customer-focused mindset with the ability to handle issues efficiently and empathetically
• Knowledge of compliance, sales support, and retail operations
• Ability to evaluate business processes and suggest improvements
• Good coordination and multitasking skills

What Benefits Come with This Position?

• Be part of a leading bank with strong growth and international presence
• Opportunity to develop service and support skills in a structured, customer-centric environment
• Continuous learning through internal training programs and leadership initiatives
• Work in a collaborative and inclusive team culture

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Customer Experience Executive – Retail Banking Support