Customer Experience Coordinator

LanceSoft Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking a Customer Experience Coordinator for a 6-month contract. The role includes managing client interactions, ensuring service quality, and requires a Diploma or Bachelor’s degree in a relevant field. Candidates must be proficient in English and Arabic, possess strong customer service skills, and be comfortable with CRM systems. This position is ideal for those with 1-3 years of experience who excel in communication and multitasking.

Qualifications

• Fluent in English and Arabic (preferable).
• Evidence of strong customer relationship building.
• Ability to handle diverse customers.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and walk-ins.
• Log customer interactions and requests into the CRM.
• Coordinate with internal teams and manage client expectations.

Skills

Customer service skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Education

Diploma or bachelor’s degree in business administration

Degree in Operations Management or a related field

Tools

MS Office

CRM system

Job description

We are Hiring for Customer Experience Coordinator for one of our client. If you are interested, please feel free to DM me or email your CV to [e-mail]

Job Title: Customer Experience Coordinator

Duration: 6 months

Experience: 1-3 years

CORE RESPONSIBILITIES:

Client Interaction and Service Support

Respond to customer inquiries across multiple channels including phone, email, chat and walk-ins with professionalism and clarity.

Provide accurate information on services, requirements, procedures, and timelines.

Request Handling and Documentation

Log all customer interactions and requests into the CRM/system with complete and correct details.

Ensure all required client information is captured for smooth back-office follow-up.

Coordination with Backend Operations

Liaise with the Back Office Operations Coordinator and other internal teams to track progress and relay updates to clients.

Follow up on pending cases and proactively manage client expectations.

Issue Resolution and Escalation

Handle complaints or service delays with empathy and tact.

Escalate unresolved issues through the proper internal channels while ensuring timely closure.

Service Quality and Efficiency

Meet individual KPIs and maintain adherence to service level standards (AHT, FCR, CSAT, etc.).

Participate in regular training and knowledge sharing to stay up-to-date with service offerings and processes.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Diploma or bachelor’s degree in business administration, Operations Management, or a related field

Other requirements

Fluent in English and Arabic (preferable).

Evidence of the ability to establish and maintain strong relationships with customers.

Highly developed interpersonal and communication skills.

Customer service skills – ability to handle diverse customers.

Proficient in MS Office and comfortable using customer portals and CRM system

Strong attention to detail and ability to multitask