Customer Experience Consultant

A.P. Moller - Maersk; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage customer relationships and ensure seamless supply chain operations. This role emphasizes understanding customer needs and delivering tailored solutions while proactively tracking shipments. The ideal candidate will possess a strong customer-first mindset and excellent problem-solving skills, ensuring high levels of customer satisfaction. Join a dynamic team where your contributions will drive continuous improvement and operational excellence in logistics. If you are a UAE National with a passion for customer service and supply chain management, this opportunity is perfect for you.

Qualifications

• Strong technical skills in MS Excel and MS Office tools.
• Ability to build relationships and manage stakeholders effectively.

Responsibilities

• Act as the primary contact for customers and ensure smooth shipment execution.
• Proactively track shipments and notify customers of any deviations.

Skills

MS Excel

Outlook

MS Teams

Customer first mindset

Adaptability

Relationship building

Result Orientation

Stakeholder Management

Problem Solving

E2E business acumen

Tools

MS Office

Job description

Key roles and responsibilities

• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators

We are looking for candidates with the below skillset:

• Technical Skills:
• MS Excel – Intermediary
• Should have worked on Outlook, Teams and other MS – OFFICE tools

• Soft Skills:
• Customer first mindset
• Adaptability, Relationship building
• Result Orientation
• Stakeholder Management
• Problem Solving and Ownership Mindset

• Consultative Skills:
• E2E business acumen
• Identify opportunities/pain points and suggest solutions

Note: Applicant must be a UAE National holding a family book.