Customer Experience Advisor

Inspire Selection; Business Bay; On-site; AED 30,000 - 50,000; Full time

Job summary

In einem hochklassigen Umfeld suchen wir einen Customer Experience Advisor, der die Kundenreise von Ankunft bis Abreise nahtlos gestaltet. Diese Rolle kombiniert Kundenservice mit operativer Unterstützung, einschließlich Empfangsaufgaben und Produktkenntnissen. Sie werden Teil eines dynamischen Teams, das sich der Verbesserung des Kundenerlebnisses widmet. Wenn Sie eine Leidenschaft für Schönheit und Wellness haben und in einem professionellen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Schönheits-, Ästhetik- oder medizinischen Wellnessbranche.
• Starke Kundenservicefähigkeiten mit einem professionellen Auftreten.

Responsibilities

• Begrüßung und Verabschiedung der Kunden mit Professionalität.
• Koordination von Terminen, Rechnungsstellung und Nachverfolgung.

Skills

Kundenservice

Detailorientierung

Multitasking

Kommunikationsfähigkeiten

Flexibilität

Education

Erfahrung in der Schönheits- oder Wellnessbranche

Hintergrund als Gesundheitsassistent

Job description

This role combines client-facing service with operational and aesthetic support in a high-end beauty or wellness environment. The Customer Experience Advisor plays a key role in ensuring a seamless, elevated experience for clients from arrival to departure, while also supporting the medical or aesthetic teams with general coordination and post-treatment care. This includes reception duties, product knowledge, and basic makeup application using professional-grade products. Key Responsibilities: Client Experience & Front Desk Duties - Provide a warm and professional welcome and exit for all clients. - Coordinate scheduling, invoicing, and follow-ups. - Maintain cleanliness and readiness of client-facing areas and amenities. - Manage refreshments and maintain stock of office and retail products. - Ensure smooth communication between clients and internal teams during visits. - Offer feedback and suggestions for improving the customer journey. Operational & Team Support - Assist with light administrative and coordination tasks during staff absences or peak times. - Support with imaging and documentation as needed. - Maintain inventory of cosmetic and skincare products. - Communicate and embody the brand’s vision and values to clients. Makeup & Post-Treatment Support - Apply natural, post-treatment makeup using medical-grade products. - Consult with clients to ensure comfort and satisfaction with their appearance. - Maintain strict hygiene standards and ensure tools and products are properly managed.

- Experience in the beauty, aesthetics, or medical wellness industry; healthcare assistant background is a plus. - Strong customer service skills with a polished, client-focused attitude. - Excellent verbal communication and interpersonal skills. - High attention to detail and ability to multitask in a dynamic environment. - Flexibility to support outside of regular working hours when needed. - Culturally aware, adaptable, and able to represent the brand with professionalism. - A proactive mindset with problem-solving capabilities. - Willingness to learn and assist with non-core tasks when required.