Customer Engineer, UAE National

NCR Atleos; Abu Dhabi; On-site; AED 67,000 - 134,000; Full time

Job summary

NCR Atleos is seeking a Customer Engineer to deliver field-based technical support across the UAE. You will install, maintain and repair equipment such as ATMs, kiosks, POS, PCs and printers while owning incidents from start to finish.

Ideal candidates have a technical qualification and up to one year of field service or PC hardware experience, with the ability to travel within the territory and work flexible hours. UAE citizenship is required for Emiratisation participation.

Qualifications

• High school diploma or equivalent technical qualification in electronics, IT or related discipline.
• Up to one year of relevant field service, retail EPOS installation or maintenance, PC hardware support or related technical environment.
• Willingness to travel within the assigned territory and work flexible shifts, including nights and weekends.

Responsibilities

• Install, maintain and repair equipment across an assigned territory, including ATMs, kiosks, POS systems, PCs, printers and peripherals.
• Diagnose technical issues, perform minor repairs and component replacements, and escalate complex incidents as needed.
• Take ownership of customer incidents through resolution while meeting service levels and communicating progress.
• Perform preventative maintenance and site-prep activities, including equipment staging and basic testing.
• Maintain accurate service records, customer asset data, parts inventory and expenses.
• Follow security and safety procedures when working on ATMs and at customer locations.

Skills

Windows OS

PC hardware

Networking basics

Troubleshooting

Customer service

Education

High school diploma or equivalent technical qualification in electronics/IT

Associate degree or equivalent

CompTIA A+ certification

CCNA certification or networking knowledge

Tools

Microsoft Office

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Title: Customer Engineer, UAE NationalLocation: UAEPosition SummaryWe are looking for a Customer Engineer to deliver field-based technical support across an assigned territory in the UAE. You will install, maintain and repair customer equipment, with a particular focus on ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and related peripherals.You will take ownership of customer incidents from initial response through resolution or appropriate escalation, helping to maintain service continuity and meet agreed Service Level Agreements. This role is well suited to an early-career technical professional who enjoys practical problem-solving, customer interaction and working independently in a field environment.This position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals.Key Areas of ResponsibilityInstalling, maintaining and repairing supported equipment across an assigned territory, including ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and peripherals.Diagnosing technical issues, completing minor repairs, modular swaps and component replacements, and escalating more complex incidents to the appropriate support team.Taking ownership of customer incidents through resolution, while meeting agreed service levels and keeping customers informed of progress.Performing preventative maintenance and site-preparation activities, including equipment staging, cabling, installation support and basic testing.Building effective working relationships with customers, colleagues, the Control Tower, Call Centre teams and security escorts while representing NCR Atleos professionally.Maintaining accurate service records, customer asset data, parts inventory, expenses and activity reports, while safeguarding assigned tools, software, vehicles and documentation.Following all applicable security and safety procedures when working on ATMs, at financial institutions and at other customer locations.Basic QualificationsHigh school diploma or an ITE, polytechnic or equivalent technical qualification in electronics, communications engineering, IT or a related discipline.Up to one year of relevant experience in field service, retail EPOS installation or maintenance, PC hardware support, electronics or a related technical environment.Working knowledge of Windows operating systems, Microsoft Office and PC hardware, including desktops, peripherals and basic networking equipment.Strong mechanical and electrical aptitude, with good troubleshooting and problem-solving skills.Ability to work independently, manage priorities and deliver accurate work within agreed deadlines.Strong customer-service and interpersonal skills, with the ability to communicate effectively with customers and internal teams.Ability to travel within the assigned territory, safely lift and carry tools or parts weighing up to 50 lbs. (approximately 23 kg), and work a flexible schedule that may include rotating shifts, nights, weekends, overtime and on-call support.UAE citizenship, as this position forms part of NCR Atleos’ Emiratisation hiring programme.Preferred QualificationsAssociate degree or equivalent technical qualification.CompTIA A+ certification or equivalent hardware-support certification.CCNA certification or foundational networking knowledge.Previous experience supporting NCR Atleos or similar ATM, kiosk, EPOS or self-service equipment.Emiratisation StatementThis position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals. In line with applicable Emiratisation requirements, candidates may be asked to provide documentation confirming UAE nationality during the recruitment process.Who we areAt NCR, our employees have been shaping the future since 1884. Our digital first approach paired with our customer centric mindset has enabled us to become the world’s enterprise technology leader for Hospitality, Retailers and Financial Institutions.We have a variety of early career paths at NCR and so we welcome students from a range of educational disciplines. Our people make NCR and so we strive to hire the brightest minds from universities from all backgrounds to contribute to our values and add to our innovative culture.Here at NCR we truly celebrate diversity, we believe having a diverse workforce offers an equal workplace and enables us to serve our diverse customer base.Interested? Join us and begin your iNCRredible career journey with NCR.Please note applications are reviewed on a rolling basis. For an update on your application status please ensure to login to your candidate portal. NCR works with a high volume of applicants and so we appreciate your patience as we review applications for future NCR iNCRedibles!Offers of employment are conditional upon passage of screening criteria applicable to the job.Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.