Customer Engineer (Customer Technical Liaison)

Boeing; Dubai; On-site; USD 75,000 - 100,000; Full time

Job summary

A leading company in aviation is seeking a Customer Engineer (Customer Technical Liaison) in Dubai. This role involves engaging with airline customers to understand their retrofit needs, providing technical expertise, and managing proposal processes. Ideal candidates will have a background in aviation engineering and strong communication skills.

Qualifications

• Bachelor's degree or higher in an engineering major or equivalent.
• Solid background in aviation engineering with understanding of retrofit modifications.
• Experience in customer-facing roles.

Responsibilities

• Engage with customers to understand retrofit modification requirements.
• Review aircraft configurations and provide technical expertise.
• Initiate proposal generation process.

Skills

Communication

Relationship-building

Project Management

Data Analysis

Education

Bachelor's degree in engineering

Job description

Customer Engineer (Customer Technical Liaison)

Company: The Boeing Company

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.

Currently, Boeing Global Services is looking for a Customer Engineer (Customer Technical Liaison) to join our team in Dubai, UAE, or Dublin, Ireland. The selected individual will act as the main technical point of contact during Phase I (capturing the business) for both airline and leasing customers. The Customer Engineer will liaise continuously with customers to understand their retrofit modification requirements, initiate proposal generation, and keep customers informed of progress.

Our team welcomes a range of experience levels, including: Mid-level to Lead Level Customer Engineers.

Position Responsibilities:

1. Engage with customers (airlines and lessors) to understand their retrofit modification requirements.
2. Review aircraft configurations, provide technical expertise, and assist customers in selecting appropriate retrofit modifications based on aircraft configurations and operational requirements.
3. Communicate worldwide regulatory and airspace requirements to customers for potential configuration changes.
4. Initiate the proposal generation process.
5. Collaborate with internal teams to develop and present retrofit proposals.
6. Support modifications across all business product lines including Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
7. Develop and maintain relationships with internal and external stakeholders, partners, and team members.
8. Monitor proposal progress and keep customers updated.

Basic Qualifications:

• Bachelor's degree or higher in an engineering major or equivalent.

Preferred Qualifications:

• Solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
• Experience in customer-facing roles demonstrating excellent communication, relationship-building skills, and capacity to understand and address customer needs.
• Experience working with airline and/or leasing organizations.
• Experience with FAA/EASA Part 21 design organizations.
• Good communication, project management, and organizational skills.
• Ability to collect, organize, synthesize, and analyze data; summarize findings; and develop conclusions and recommendations.

Additional Information:

• Relocation assistance is not provided; candidates must reside locally or relocate at their own expense.
• This is an international, locally hired position in Dubai, UAE, or Dublin, Ireland.
• Benefits and pay are determined locally and are not part of Boeing payroll; employment is subject to local labor and immigration laws.
• Language Requirements: Not applicable.
• Security Clearance: Not required.
• Visa Sponsorship: Not available.
• This position is not contingent upon program awards.
• Shift: Not a shift worker position.