Customer Engagement Manager

FIVE Hotels and Resorts; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

FIVE Hotels and Resorts is seeking an Engagement Manager to enhance customer engagement and drive campaign success. The ideal candidate will have a strong background in marketing within the luxury hotel sector, proficient in customer engagement platforms and business intelligence tools. This role is pivotal in creating unforgettable experiences, analyzing trends, and optimizing marketing strategies, making it essential for the hotel's high standards.

Qualifications

• Proven track record as a Customer Engagement Manager in a Luxury Hotel environment.
• Demonstrated proficiency in customer engagement platforms and business intelligence tools.
• Strong verbal and written communication skills.

Responsibilities

• Design and manage customer engagement campaigns to maximize ROI.
• Analyze customer data to provide actionable insights.
• Collaborate with teams to ensure a cohesive customer experience.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Leadership Skills

Customer Engagement Proficiency

Education

Bachelor's or Master's Degree in Marketing

Tools

Braze

Tableau

Power BI

Job description

What We're Looking For

1. A Bachelor's or Master's Degree in Marketing or a related field is preferred.
2. A proven track record of work experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
3. Demonstrated proficiency in Customer Engagement Platforms such as Braze and Business Intelligence tools like Tableau or Power BI.
4. Strong Business Acumen and Analytical Skills with the ability to translate data into actionable marketing strategies.
5. Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present complex data insights to non-technical stakeholders.
6. Superior Problem-Solving Skills and the competence to exceed expectations in dynamic and competitive operational environments.
7. Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
8. A hands-on attitude fueled by a Can-Do Spirit.

Key Responsibilities

1. Leverages premium Customer Engagement Platforms to design, manage, and enhance bespoke engagement campaigns that align with FIVE's industry-leading standards.
2. Continuously monitors and optimizes campaign performance, driving sensational engagement and maximizing ROI on all ad spend.
3. Spearheads luxury event campaigns promoting FIVE's award-winning amenities and destinations, enhancing our five-star customer experience.
4. Analyzes customer data using advanced Business Intelligence tools, identifying key trends and crafting actionable insights that elevate marketing strategies and customer touchpoints.
5. Provides regular detailed reports on campaign performance, customer engagement metrics, and ROI, presenting insights to key stakeholders to support strategic decision-making.
6. Curates personalized customer segmentation strategies, delivering highly tailored and effective marketing messages that resonate with our customers.
7. Implements cutting-edge techniques to elevate guest loyalty programs, creating memorable and engaging customer journeys at FIVE.
8. Collaborates seamlessly with marketing, sales, and product teams to ensure a cohesive and exquisite FIVE-styled customer experience across all touchpoints, embodying top-notch service standards.

You will be redirected to the company website to apply for this position.

Engagement Manager • United Arab Emirates