Customer Development Manager

AITO; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury automotive brand in Dubai seeks an experienced User Operations Specialist. You will develop strategies for local market growth and oversee user engagement initiatives. Candidates should have at least 5 years of experience in the automotive sector, particularly with luxury or new energy vehicles, and be fluent in both English and Arabic. This role offers a unique opportunity to work with a prestigious brand in the intelligent vehicle market.

Qualifications

• 5+ years of experience in the automotive industry, preferably in luxury or new energy vehicles.
• Deep understanding of user growth models and customer relationship management systems.
• Proficient in user operations with a strong focus on event planning.

Responsibilities

• Develop strategies for local market user growth aligning with company objectives.
• Conduct market user experience and reputation research.
• Design user development initiatives like owner clubs and marketing campaigns.

Skills

User operations

Market analysis

Project management

Customer relationship management systems

Event planning

Fluent in English

Fluent in Arabic

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Who we are:

AITO, a luxury brand in the world of high-end intelligent vehicles, stands for 'Adding Intelligence to Auto'. At AITO, we are committed to redefining luxury with intelligence by combining traditional luxury, marked by exceptional safety and comfort, with advanced technology of intelligent driving, smart cabin, and innovative digital services.

What You Will Do：

1. Develop short-term and long-term strategies for local market user growth, ensuring alignment with the company's overall strategic objectives;
2. Conduct market user experience and reputation research and analysis to provide strategic insights for user operations;
3. Design and execute user development initiatives, including online/offline campaigns, car owner clubs, and word-of-mouth marketing;
4. Implement local market user engagement programs, owner events, and operations related to UGC and KOC;
5. Guide and promote user development efforts at the dealer level;
6. Coordinate cross-departmental collaboration within the subsidiary to ensure effective execution of user growth strategies.

What You Need to Have:

1. Bachelor's degree or higher;
2. Minimum 5 years of experience in the automotive industry, with expertise in user operations, market analysis, and project management. Experiences in new energy vehicles or luxury brands are preferred;
3. Familiar with market analysis methods and reputation management strategies;
4. With deep understanding of user growth models and customer relationship management systems;
5. Proficiency in user operations, KOL management, lead conversion, and event planning.
6. Proficient in Microsoft Office (Word, Excel, PowerPoint) with the ability to independently create reports and presentations;
7. Fluent in English and Arabic (written & spoken), capable of smooth daily business communication.