Customer Coordinator

Your Role & Responsibilities

• Client Coordination: Be the main contact for clients, ensuring seamless communication between them and our studio team.

• Studio Readiness: Oversee inventory, set up equipment, and prepare the studio to create the perfect atmosphere for every session.

• Appointment Management: Schedule and manage bookings efficiently to optimize the studio's workflow.

• Payment Handling: Process transactions, issue invoices, and ensure smooth payment operations.

• Customer Engagement: Provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.

• Problem-Solving: Address and resolve any client concerns with professionalism and care.

• Photography Support: Assist photographers in managing client interactions during sessions.

Who We’re Looking For

• Experience in Customer Service: At least 1 year in a client-facing role, ideally in hospitality or retail.

• Fluent in English: Excellent verbal and written communication skills.

• Detail-Oriented: Strong typing skills and accuracy in administrative tasks.

• Tech-Savvy: Comfortable using booking systems and handling digital processes.

• Highly Organized: Ability to multitask and manage time efficiently.

• Team Player: Flexible with scheduling, including weekends and holidays.

What We Offer

• Career Growth: Opportunities to develop and grow in a dynamic, expanding company.

• Creative Work Environment: A supportive, team-oriented culture where your contributions matter.

• Visa & Medical Insurance: Provided by the company.