Customer Care Specialist (Remote)

Pemo; Dubai; Remote; AED 40,000 - 60,000; Full time

Job summary

A leading company in the fintech sector is seeking a Customer Care representative to enhance customer satisfaction and support. The role involves resolving customer issues, collaborating with various teams, and contributing to a positive customer experience. Ideal candidates will have strong empathy, problem-solving skills, and at least one year of experience in customer service. Join a dynamic team and help shape the future of business spending management.

Benefits

Work with an international team

Freedom to explore new ideas

Learning opportunities in a growing sector

Qualifications

• At least 1 year of experience in a customer-facing role.
• Excellent communication skills in English and Arabic.

Responsibilities

• Help customers solve issues on the platform.
• Collaborate with teams to provide quick solutions.
• Maintain records of customer interactions.

Skills

Empathy

Problem Solving

Communication

Organization

Education

Customer-facing experience

Tools

CRM tools

Job description

Our Mission

At Pemo, we believe that all business owners deserve to be successful. Business owners should be able to spend their time and money doing what they do best—running their businesses. They deserve to stay in control of their finances effortlessly! That's why we built an all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast, and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives businesses superpowers to be bold and fast.

At Pemo, we ...

→ Nurture a friendly & safe environment

→ Foster a strong sense of collaboration

→ Trust each other and are positive challengers

→ Encourage everyone to make courageous decisions

→ Are no-ego doers

→ Shoot for the moon and work backwards!

Position Overview:

As part of the Customer Care team, you'll be a vital part of our mission. Your role on the front lines of customer support is crucial to helping our customers achieve their goals. Utilizing your exceptional soft skills, such as empathy, patience, and proactivity, you will contribute to a positive customer experience and play a key role in our growth.

Key Responsibilities:

• Be the preferred entry point for customers facing difficulties on the platform and help them solve their pain points and resolve their issues;

• Collaborate with Operations, Product, and Customer Success teams to provide the best possible solutions quickly;

• Work with the Product Team to improve product reliability, reduce bugs, and enhance speed;

• Identify repetitive bottlenecks encountered by customers to address them effectively;

• Act as the voice of the customer by providing internal feedback to improve our services;

• Maintain accurate records of customer interactions, issues, and resolutions;

• Stay updated on product developments and releases;

• Contribute to developing a comprehensive knowledge base;

• Bring new ideas to enhance customer satisfaction.

About You:

• You thrive on delivering exceptional service and are dedicated to making customers feel heard and valued. Your commitment to resolving issues with empathy and efficiency sets you apart;

• You excel at identifying and resolving customer issues promptly. Your problem-solving skills contribute to positive experiences and high satisfaction;

• You are curious and a quick learner, capable of absorbing new information rapidly;

• You possess strong empathy skills and a genuine desire to help customers;

• You have excellent communication skills in both English and Arabic, written and spoken;

• You enjoy talking to people, approach problems with a solution-oriented mindset, and are thorough in your approach;

• You are organized with excellent coordination skills;

• You are proficient at multitasking and resolving issues efficiently in a fast-paced environment;

• Knowledge of CRM tools is a plus;

• You have at least 1 year of experience in a customer-facing role. Experience in startups and fintech is preferred;

• You can work UAE hours (9 am - 6 pm) following the UAE calendar (Monday - Friday, public holidays, etc.).

Some cool stuff at Pemo:

• Work with an international team of experts;

• Experience the freedom to explore and suggest new ideas;

• Learn new things in a growing sector with a direct impact on the company's future;

• Be part of a seed-stage startup backed by prominent international investors like Cherry Ventures, Fintech Collective, Speedinvest, and others, as well as CEOs of successful Fintech scale-ups in Europe and Southeast Asia such as Nium or Qonto.