Customer Care Specialist

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading outsourcing company in Dubai is looking for a Customer Care Specialist to enhance their customer support team. Candidates should demonstrate excellent communication skills and maintain a positive attitude while assisting customers with their queries and technical issues. Immediate joiners and Arabic speakers are preferred for this role.

Qualifications

• Arabic speakers preferred.
• Experience in customer care is beneficial.

Responsibilities

• Maintain professional attitude toward customers at all times.
• Respond to customer queries and follow up on technical issues.

Skills

Empathy

Professionalism

Communication

Problem Solving

Job description

Roles & Responsibilities:

1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Process order modifications and requests.
3. Ensure customer satisfaction and provide professional customer support.
4. Follow up with customers to ensure their technical issues are resolved.
5. Respond to customer queries in a timely and accurate manner via phone, email, or chat.

Preferences:

• Arabic speakers preferred.
• Immediate joiners.
• Visit visa holders.

Position: Customer Care Specialist

Location: Dubai, United Arab Emirates