Customer Care & Sales specialist

NCC Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in wellness is seeking a Customer Care and Sales Specialist to engage with clients, provide exceptional service, and drive sales. This full-time role includes promoting wellness products, addressing client concerns, and collaborating with teams to enhance client experience. Candidates should have strong communication skills and a background in customer service or sales. The position offers a competitive salary based on experience and a supportive work environment.

Qualifications

• Minimum 1–2 years of experience in customer service or sales, preferably in healthcare or wellness.
• Proficient in handling pressure and multitasking.
• Strong interpersonal skills are essential.

Responsibilities

• Engaging with customers to provide product/service information and resolve issues.
• Driving sales through effective communication and relationship building.
• Maintaining accurate records of client interactions.

Skills

Customer service orientation

Sales acumen

Strong communication skills

Knowledge of nutrition

Education

High school diploma or bachelor’s degree in business, communications, or related field

Tools

MS Office

Job description

Job Summary:

We are seeking a motivated and customer-focused Customer Care and Sales Specialist to join our team. This role involves engaging with customers to provide product/service information, resolve issues, and drive sales through effective communication and relationship building. The ideal candidate is solution-oriented, empathetic, and sales-driven with a strong commitment to delivering an excellent customer experience.

Key Responsibilities:

Customer Care

• Greet and welcome clients professionally (in person, by phone, or online).
• Promote services, packages, and wellness products based on client needs.
• Address inquiries, complaints, and service concerns promptly and effectively.
• Schedule consultations, follow-ups, and support client journey end-to-end.
• Maintain accurate records of client interactions using CRM or clinic software.
• Ensure a clean, welcoming, and organized reception area.

Sales Specialist

• Convert walk-ins and leads into paying clients.
• Achieve individual/team monthly and quarterly sales targets.
• Follow up on inquiries and consultations to close sales.
• Collaborate with dietitians and service providers to upsell or renew packages.

Administrative Support:

• Handle client registration, invoicing, and payment processing.
• Coordinate with dietitians, admin, and operations teams to ensure smooth workflow.
• Track performance metrics (sales, appointments, client satisfaction).

Key Performance Indicators (KPIs):

• Monthly sales target achievement
• Client satisfaction scores
• Lead conversion rate
• Appointment follow-up efficiency
• Retention & renewal contribution

Qualifications:

• High school diploma or bachelor’s degree in business, communications, or related field.
• Minimum 1–2 years of experience in customer service or sales (healthcare or wellness preferred).
• Strong communication and interpersonal skills.
• Proficient in MS Office and
• Ability to handle pressure, multitask, and meet targets.

Required Skills:

Strong communication skills, customer service orientation, sales acumen, and knowledge of nutrition.

Preferred Skills:

Experience in wellness consulting, familiarity with dietary software, and additional certifications in nutrition.

Soft Skills:

• Positive, service-oriented attitude
• Confidence and persuasion skills
• Problem-solving and empathy
• Professional appearance and behavior

Working Hours:

Full-time – 6 days/week (as per company schedule).

Pay range and compensation package: Competitive salary based on experience.

Equal Opportunity Statement:

Blite is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.