Customer Care Representative (UAE National) - Abu Dhabi

AL TAYER GROUP LLC; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and comfort. This role involves welcoming customers, managing inquiries, and ensuring a professional environment in the reception area. The ideal candidate will have strong customer service skills and a high school diploma, with 1-2 years of relevant experience. Join a dynamic team focused on delivering exceptional service and making a positive impact on customer experiences.

Qualifications

• 1-2 years of relevant experience in customer service.
• Certification in customer service is an advantage.

Responsibilities

• Welcome customers courteously and provide necessary support.
• Handle phone inquiries and provide information efficiently.
• Maintain cleanliness in the reception area.

Skills

Customer Service skills

Education

High School Certificate

Job description

To welcome customers in a courteous manner, answer phones efficiently, and provide necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

Essential Roles and Responsibilities

Operational Roles and Responsibilities

1. Participate in telemarketing activities during campaigns.
2. Handle current customers or phone inquiries efficiently and courteously, providing information, service bookings, and guidance.
3. Provide a courteous welcome to service customers by arranging seating and ensuring their comfort until attended by the Service Advisor.
4. Follow up with customers via phone regarding their visits to the ATM.
5. Coordinate to ensure customers are attended to promptly, reducing waiting time and increasing satisfaction.
6. Assist reception in managing courtesy vehicles.
7. Maintain cleanliness and hygiene in the reception area, adhering to housekeeping standards to uphold a professional corporate image.

Desired Candidate Profile

Job Requirements

Education/Certification and Continued Education

• High School Certificate

Experience

• 1-2 years of relevant experience

Knowledge and Skills

• Customer Service skills; certification is an advantage

Disclaimer: Naukrigulf.com is a platform to connect jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security tips, visit our Security Advice page. If you suspect fraud, email us at [e-mail].

AL TAYER GROUP LLC

Jesbin Madhusoodhanan