Customer Care Representative (UAE National)

Al Tayer Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will provide exceptional service to customers, ensuring they feel welcomed and valued. You will handle inquiries both in person and over the phone, manage service bookings, and gather customer feedback. This position offers the chance to thrive in a multicultural environment where your communication skills in English and Arabic will shine. If you're passionate about customer service and eager to make a difference, this is the opportunity for you!

Qualifications

• 1-2 years of relevant experience in customer service roles.
• Proficiency in Microsoft Office and excellent communication skills.

Responsibilities

• Provide courteous handling of customer inquiries and bookings.
• Welcome and seat service customers, ensuring their comfort.

Skills

Communication Skills

Customer Service

Multicultural Awareness

Education

High School Certificate

Tools

Microsoft Office

Job description

Job Responsibilities

1. Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
2. Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
3. Direct the customer to the relevant advisor who will attend to them.
4. Call customers to get feedback on their visits to ATM.
5. Be part of the Telemarketing activities during campaigns.
6. Support the reception in managing the courtesy vehicles.

Job Requirements

1. High school Certificate
2. 1-2 years relevant experience
3. Proficiency in Microsoft Office
4. Exposure to multicultural environment
5. Excellent communication skills in English and Arabic