Customer Care Representative - 12 Months Contract

Boston Scientific; Dubai; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic international team dedicated to delivering exceptional customer service in the MedTech industry. This role focuses on managing order fulfillment and logistics for global distributors, ensuring that every shipment meets customer requirements and enhances satisfaction. You'll collaborate closely with various departments to streamline processes and improve service quality. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity will allow you to make a meaningful impact while working with a purpose-driven organization.

Benefits

Attractive benefits package

Team-oriented company culture

Work in an international environment

Qualifications

• Multiple years of experience in Customer Service and Order-to-Cash processes.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Manage Order-to-Cash processes for assigned global distributors.
• Build strong relationships with customers and internal teams.

Skills

Customer-centric mindset

Interpersonal skills

Communication skills

Order-to-Cash processes

SAP

Excel

Tools

Salesforce.com

Service Cloud

Job description

Job Description

Join a fast-growing international team serving global distributors with order fulfillment, invoicing, and shipping of products. Manage order handling, product allocation, shipment creation, and provide updates to ensure an exceptional customer experience.

Your Responsibilities Include:

1. Manage Order-to-Cash processes for assigned global distributors; process orders and organize shipments, including requesting export documentation to deliver products on time.
2. Ensure shipments meet customer requirements regarding documentation, packaging, transportation, and adhere to forwarder cut-off times.
3. Build strong relationships with customers and internal teams such as commercial, operations, planning, and finance. Support regional sales and Business Unit Managers.
4. Coordinate closely with various departments globally to ensure smooth order processing and excellent customer service.
5. Continuously improve service quality to enhance customer satisfaction.
6. Handle customer requests and inquiries, liaising with internal stakeholders as needed.
7. Communicate effectively with external customers and internal teams about order status.
8. Maintain accurate and updated administrative records.
9. Support departmental objectives as a team member.
10. Process product complaints and service incidents.
11. Ensure compliance with applicable procedures, local legislation, and export licenses such as OFAC/BIS.

What We Are Looking For:

Must Have:

• Customer-centric mindset
• Strong interpersonal and communication skills
• Multiple years of experience in Customer Service and Order-to-Cash processes
• Experience with SAP and Excel

Nice to Have:

• Experience with Letter of Credit requirements
• Experience in export services and logistics
• Experience with Salesforce.com / Service Cloud
• Experience in the MedTech industry

What We Offer:

• Work in an international environment
• Attractive benefits package
• Team-oriented company culture
• Purposeful mission-driven organization

Requisition ID: 588548

Boston Scientific maintains a substance-free workplace. Certain positions may require proof of COVID-19 vaccination, and candidates will be notified if applicable during the interview process.