Customer Care Representative

Dubai World Trade Centre; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company, Dubai World Trade Centre, seeks a Customer Service representative to enhance visitor experiences. The role involves assisting customers, responding to inquiries, and maintaining service quality. Candidates should have 3 years of experience in Customer Service and an intermediate level education. This office-based position requires working in shifts, public holidays, and extended hours.

Qualifications

• At least 3 years relevant experience in Customer Service.
• Working knowledge in using EBMS, Oracle applications.
• Trained in Telephone Etiquette and Customer Service.

Responsibilities

• Assist customers and deliver excellent customer service.
• Respond promptly to customer needs and gather feedback.
• Maintain professionalism with callers and visitors.

Skills

Customer Service

Telephone Etiquette

Team Management

People Management

Education

Intermediate level or equivalent certificate

Tools

EBMS

Oracle applications

Microsoft Office

Job description

• Proactively to create memorable customer interactions, assist customers and deliver excellent customer service by providing directions, information, answering questions, and performing other centre specific duties as assigned. Respond to visitors enquiries about the Dubai World Trade Centre facilities, events and about Dubai
• To be fully aware and maintain a thorough knowledge of DWTC services, facilities, stores/locations, events & exhibitions activities with response procedures and maintain a clear understanding of Customer Care role and areas of responsibilities
• Responds promptly to customer needs and solicits customer feedback to improve service. Maintain professionalism with callers / customers / visitors and ensure effective communication
• Confer with customers by telephone or in person to provide information about DWTC products or services and actively promote promotional activities to all customers
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes and progression were made to resolve customers' problems
• Ensure information is updated on the activities of the department with other operating departments within Dubai World Trade Centre to provide best possible service to visitors and callers
• Assist in the development and execution of existing and new Customer Care Programs. Regularly update DWTC departments, outlets directories for smooth operation
• Assist in improving customer experience by conducting daily check list of reception and surrounding areas. Report the findings to concern departments and ensure all the reported anomalies are closed on time

Office based Job - Requires extended working hours, working in shifts and during public holidays and weekends

Formal Education

Intermediate level or equivalent certificate

Work Experience

At least 3 years relevant experience in Customer Service.

Skills & Knowledge

• Working knowledge in using EBMS, Oracle applications. Knowledge in Microsoft Office (Word, Excel & Presentation)
• Trained in Telephone Etiquette, Customer Service, Team Management and People Management

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