CUSTOMER CARE REPRESENTATIVE

We are seeking for a hungry, talented customer care representative to help us manage
customer inquiries in cooperation with our partner network and solve any customer or
partner related issue in a fast and effective way.

Your responsibilities

• Attract potential customers by answering questions related to classes on
  skilldeer.
• Answer inbound calls from customers.
• Resolve customer care tickets in a timely manner.
• Conduct outbound calls to follow-up with leads and encourage them to book a
  class.
• Communicate and coordinate between customers and partner institutions.
• Provide feedback to relevant departments to help improve our customer
  experience.

Your profile

• 2+ years of customer care experience preferably at an e-commerce environment.
• Ability to quickly assess a situation and problem solve to point of
  resolution.
• Able to effectively communicate to a wide range of people via telephone or
  email.
• Multitasking and ability to adapt to changing dynamics of business environment.
• Excellent written and spoken English.
• Positive attitude and some basic sales talent.

Please send your resume to [email protected] with job title and your name in the subject.