Customer Care Representative

NCC Holding; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service company in Abu Dhabi is seeking a Customer Care Representative to provide exceptional service by managing inquiries and resolving complaints. The ideal candidate will have strong communication skills and experience in a customer service role. This full-time position includes a competitive salary based on experience and demands a customer-focused approach to interactions.

Qualifications

• 1–2 years in a customer service or related role, preferably in a similar industry.

Responsibilities

• Provide exceptional customer service by handling inquiries and resolving complaints.
• Analyze customer care information and implement improvement plans.
• Collaborate with team members to ensure excellence in service.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Ability to multitask

Patience

Empathy

Customer-first mindset

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

Job Summary

The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through prompt and professional communication. This role involves interacting with customers via phone, email, chat, or in person to support their needs and represent the company positively.

Job Description

• Monitoring all sales team activities, products movement, client payment performance, and distribution. Gathering all feedback data regard clients' status, trading market, competitors' status, and competitors' products in order to take the right action at the right time. Authorizing regional sales invoices and credit facilities.
• Liaison effectively with other members of the service internally and externally to ensure excellence in services offered and harmony in team activities. Confer with management & staff coordinating customer care activities.
• Analyse customer care related information & evaluate the results to choose the best resolutions & alternatives to customer care challenges, & to identify opportunities to improve customer care.
• Answers and directs incoming telephone calls. Communicates with staff, clients, and suppliers to provide guidance and information.
• Ensure Job Function is carried out according to S C & Company Policies & Procedures of NCC GC IMS.
• Collaborate & communicate knowledge (e.g. market information, customer insights, trends etc.) across the business.
• Operating ERP system of B-Lite software..
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply to Slim’n Lite environmental, health and safety and procedures.
• Sterilizing equipment and ensuring cleanliness and tidiness throughout the shift.
• Accompanying guests to and from treatment rooms.
• Head responsibility to clean and maintain massage rooms and refilling supplies
• Provide a comfortable plus relaxing spa experience to all clients.
• Observe high standards of personal hygiene.
• Excellent analytical and technical skills. Ability to determine the specifications and standards for business reporting and maintaining data integrity.
• Ability to analyze data and information available in CRM to interpret the customer requirement to serve and quote them in the best prices and services.
• Ensuring a ‘customer focussed’ approach is implemented in own area. Systematically analyses customer information. | Understands and keeps up to date on wider issues at local and national level that may have an impact on the service provided. | Is proactive, benchmarks, best practice, seeks service improvement. | Ensures systems are in place to communicate relevant information to others either within own division/department/team or to committees/groups, or to colleagues. | Manages the process of reviewing policies and procedures to improve satisfaction with the service provided within the scope of own department or project. | Ensures the development and implementation of agreed customer improvement plans.
• Shares resources in order to serve customers effectively and efficiently. |Bases strategic planning on customer feedback and projected needs. |Breaks barriers which impede good service delivery. |Establishes a customer-oriented culture and promotes hiring of persons who fit that culture. |Establishes and implements a customer-and market-focused business strategy for a major organization, resulting in measurable improvements in customer satisfaction.
• Ability to communicate the decision and initiate action within an appropriate timeframe. | Where group action is required, establishes clear next steps, milestones, ownership and accountabilities.
• Able to provide integrated solutions to clients’ financial requirements. Able to guide and instruct others in solution design, development, packaging and pricing considerations.
• Communicates persuasively and confidently both to external and internal groups. | Plays a representational role. | Presents succinct, well balanced information written and oral, with clear outcomes. | Encourages a positive environment for constructive challenge and feedback. | Creates an environment where people are encouraged to communicate openly. | Shares relevant information concerning strategic / long term plans with colleagues/own team. | Develops proposals and reports in a style and language necessary to guide, inform, and/or persuade in line with NCC protocol.
• Ability to manage and track income and expenses through conscious decision-making about the allocation of cost such that expenditures do not exceed the income or defined parameters.
• Actively seeks out opportunities to learn and develop. | Actively promotes learning and development in others. | Proactively keeps up to date with own knowledge / learning by reading, and attending seminars/ conferences. | Empowers individuals and/or colleagues by appropriately delegating work which challenges them and provides stretching but realistic targets. | Provides regular informal constructive feedback on performance. | Innovative in facilitating learning opportunities. | Actively provides coaching, training and mentoring to individuals.
• Ability to make everyone feel one despite who they are and what they do for the business in the workplace, considering all are equally important.

Qualifications & Skills

Education:

• High school diploma or equivalent.

Experience:

• 1–2 years in a customer service or related role (experience in similar industry is a plus).

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
• Patience, empathy and a customer-first mindset.

Working Hours:

Full-time – 6 days/week (as per company schedule).

Pay range and compensation package: Competitive salary based on experience.

Equal Opportunity Statement:

Blite is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.