Customer Care Officer

Cartrack; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Customer Service Representative to enhance client relationships and support customer success. In this role, you will onboard new customers, conduct regular reviews, and ensure a positive experience with our innovative software as a service platform. You will be the voice of the company, addressing inquiries, resolving complaints, and identifying upselling opportunities. Join a team that values professionalism and customer satisfaction, and be part of a company that prioritizes your growth and well-being. If you have a passion for technology and customer service, this is the perfect opportunity for you.

Benefits

Health Insurance

Annual Ticket Allowance

Qualifications

• Experience in customer service with a focus on client satisfaction.
• Proficient in English and excellent communication skills.

Responsibilities

• Onboard new customers and conduct regular reviews.
• Handle inquiries, provide support, and ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Tech-savvy

Problem-solving

Education

Diploma/Bachelor's Degree

Job description

Primary Functions:

• Onboarding new customers (Pre/Post implementation)
• Conduct regular reviews with customers
• Handle customers enquiries
• Conduct health check
• Retain customers
• Conduct training feedback
• Process cancellation
• Negotiate contract renewal
• Upsell package
• Manage OTRS Ticket
• In/Outbound Call
• Control room during office hours
• Perform other duties as assigned by the General Manager.

Secondary Functions:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
• Train customers on how to derive the most value from our Software as a Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
• Respond promptly to customer inquiries and communicate with customers through various channels.
• Provide feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and/or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements:

• Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Benefits:

• Health Insurance
• Annual Ticket Allowance