Customer Care Executive

SupportFinity™; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance customer satisfaction through effective complaint resolution. This role involves managing customer inquiries, processing refunds, and ensuring compliance with service standards. You will play a crucial part in maintaining high customer service quality and operational efficiency. If you possess strong communication and problem-solving skills and have a passion for customer care, this opportunity is perfect for you to make a significant impact.

Qualifications

• 3-5 years of experience in customer service or related field.
• Graduate degree required, preferably with a diploma in hospitality.

Responsibilities

• Resolve customer complaints through exchanges, refunds, and adjustments.
• Ensure warranty products are returned within 15 business days.

Skills

Communication Skills

Customer Servicing Skills

Listening Skills

Problem Solving Skills

Education

Graduate

Diploma in Hospitality

Job description

Job Summary & Purpose

Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Job Description

• Complaints to be attended and closed to the satisfaction of the customer
• Warranty Products to reach service centers within TAT
• Genuine Cash/Credit Card Refund issued to the customer
• Customer Care Location Ageing Stock Monitoring and Reconciliation
• ISO Compliance - as per Audit rating (SOP Compliance Store)
• Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
• Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
• Ensure accept only good items as return
  
  

Requirements

Experience (Yrs & Field) 3-5 years

Educational Qualification Graduate

Professional Certifications Diploma in Hospitality - preferable

Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills