Customer Care Executive

Kazamer; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A consulting firm in Dubai is seeking a Customer Care Executive to manage client inquiries and deliver exceptional customer support. Responsibilities include handling calls and emails, resolving complaints, and maintaining client records. Candidates should have a degree in Business Administration or a related field, along with strong communication and problem-solving skills. Fluency in English is essential, and knowledge of Arabic is an advantage.

Qualifications

• Proven experience in customer service, preferably in consulting or financial services.
• Fluency in English is required; knowledge of Arabic is an advantage.

Responsibilities

• Manage inbound and outbound calls, emails, and client inquiries.
• Provide accurate information regarding services, policies, and procedures.
• Handle customer complaints, resolve issues efficiently.

Skills

Strong communication skills

Problem-solving abilities

Ability to multitask

Interpersonal skills

Education

Bachelor’s degree or diploma in Business Administration, Marketing, or related field

Tools

MS Office

CRM systems

Job description

Overview

At Kazamer Tax Consultant, we value building strong client relationships through professionalism and excellent service. We are currently seeking a Customer Care Executive to join our team in Dubai, who will be responsible for delivering exceptional customer support, handling inquiries, and ensuring client satisfaction at every step.

Key Responsibilities

• Manage inbound and outbound calls, emails, and client inquiries in a timely and professional manner.
• Provide accurate information regarding services, policies, and procedures.
• Handle customer complaints, resolve issues efficiently, and escalate when necessary.
• Maintain updated records of client interactions in CRM systems.
• Assist in scheduling appointments and follow-ups with clients.
• Coordinate with internal departments to ensure client needs are met promptly.
• Collect feedback to improve service quality and client satisfaction.
• Support the customer service team in achieving performance targets.

Requirements

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
• Proven experience in customer service, preferably in the consulting or financial services industry.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in MS Office and familiarity with CRM systems.
• Excellent problem-solving and conflict-resolution abilities.
• Fluency in English is required; knowledge of Arabic is an advantage.

Joining Kazamer Tax Consultant in Dubai as a Customer Care Executive is an exciting opportunity to contribute to a client-focused organization where your skills in communication and service excellence will be highly valued. If you are enthusiastic, professional, and customer-oriented, we invite you to apply and grow with us.